The Elastic Customer Success Framework is all about you — from collecting your requirements from your stakeholders to meeting your business needs and delighting your users.
Establish and agree on mutual goals with the people that need to be involved to meet the KPIs important to your business.
Every project should start with a problem statement, discovery of the current state, identification of the stakeholders, and the list of goals across those stakeholders.
Download our guide to help you get started. This asset expands on these initial discovery questions and helps you work as a team to define your goals.
Defining and articulating your goals and how they are measured is the first step to realizing value. In the Elastic Customer Success Framework, value isn’t only associated with the bottom line. It's also about the skills you acquire, the competencies your business develops, and the benefits seen by your stakeholders.