OpenPages with watsonx.ai: RAG-driven governance insights

Banks today face growing challenges in managing risk, following regulations, and conducting audits efficiently. IBM OpenPages, a well-known platform for governance, risk, and compliance (GRC), helps organizations organize their governance processes. However, as data becomes larger and more complex, the need for AI-powered solutions is increasing.

The integration of watsonx.ai, Watson Discovery, and OpenPages offers a powerful solution. This combination helps financial institutions by using retrieval augmented generation (RAG) technology. It simplifies risk assessments, automates decision-making, and provides useful insights directly within OpenPages. This article explores how this integration works and the key benefits it brings.

Challenges in risk and governance

Banks use OpenPages for auditing and governance, but they often face key challenges:

• Manual data retrieval: Extracting insights from large amounts of structured and unstructured data takes too much time and effort.

• Disconnected systems: Data silos across different departments make decision-making and teamwork difficult.

• Slow RAG assessments: Manually evaluating risks using the retrieval augmented generation (RAG) model is time-consuming, leading to delays.

These challenges slow down operations and increase the risk of errors, affecting overall efficiency.

AI-powered solution: watsonx.ai, Watson Discovery, and OpenPages integration

IBM’s integration of watsonx.ai and Watson Discovery with OpenPages helps solve these challenges by enabling AI-driven workflows. Here’s how it works:

1. Ask a question in OpenPages: Users enter a question or start a RAG assessment directly in OpenPages.
2. AI processes the query: watsonx.ai understands the query using advanced machine learning.
3. Data retrieval with Watson Discovery: The system searches structured and unstructured data to find relevant insights.
4. Insights displayed in OpenPages: The results appear within OpenPages, allowing users to act without switching platforms.

This integration makes risk and governance processes faster, more accurate, and less reliant on manual work.

Why this integration matters

The integration of watsonx.ai and Watson Discovery with OpenPages offers several key benefits:

• Increased efficiency: Automating data retrieval and risk assessments saves time and reduces manual work.
• Better decision-making: AI-powered insights help teams make more informed and confident decisions.
• Unified data access: Centralized information eliminates data silos, improving collaboration.
• Smooth user experience: AI features are built into OpenPages, allowing users to work without disruptions.

RAG assessment in action

Here’s how the integration simplifies a typical RAG assessment for a bank’s governance team:

1. User query: The user logs into OpenPages and enters a question about a compliance issue or risk factor.
2. AI analysis: watsonx.ai processes the query, understands the context, and identifies relevant data.
3. Data retrieval: Watson Discovery searches documents, reports, and unstructured text to find the necessary information.
4. Actionable insights: The results appear in OpenPages, with recommendations or automatic updates to the RAG status.

This process saves time, reduces effort, and improves accuracy in risk assessments.

Key benefits of the integration

The integration of watsonx.ai and Watson Discovery with OpenPages brings real advantages:

• Faster risk assessments: Automating RAG evaluations speeds up decision-making.
• Greater accuracy: AI-driven insights reduce errors and improve governance quality.
• Seamless experience: Users access AI insights directly in OpenPages without switching tools.
• Higher productivity: Teams spend less time on manual data analysis and more on strategic tasks.

Conclusion

The integration of watsonx.ai, Watson Discovery, and OpenPages is a major step in using AI for better governance and risk management. It helps financial institutions work more efficiently, make smarter decisions, and stay ahead in a complex regulatory environment.

As banks face increasing challenges, AI-driven tools such as watsonx.ai and Watson Discovery will be key to improving risk assessments and compliance. With this integration, IBM continues to innovate and simplify GRC processes.

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