January 13, 2025
Ice, Ice, Maybe: Measuring Searchable Snapshots Performance
Learn how Elastic’s searchable snapshots enable the frozen tier to perform on par with the hot tier, demonstrating latency consistency and reducing costs.
November 8, 2024
GenAI for Customer Support — Part 5: Observability
This series gives you an inside look at how we're using generative AI in customer support. Join us as we share our journey in real-time, focusing in this entry on observability for the Support Assistant.
August 22, 2024
GenAI for customer support — Part 4: Tuning RAG search for relevance
This series gives you an inside look at how we're using generative AI in customer support. Join us as we share our journey in real-time, focusing in this section on tuning RAG search for relevance.
August 9, 2024
GenAI for Customer Support — Part 3: Designing a chat interface for chatbots... for humans
This series gives you an inside look at how we’re using generative AI in customer support. Join us as we share our journey in designing a GenAI chatbot interface.
July 22, 2024
GenAI for Customer Support — Part 2: Building a Knowledge Library
This series gives you an inside look at how we're using generative AI in customer support. Join us as we share our journey in real-time!